Customer Service Training

The aim of the training is to help staff working in the back-office of the UP MS to help develop customer service and customer-oriented behaviour and to manage everyday communication situations. Given the diversity of the network of relationships it is especially important that the administrative staff would be able to work effectively with academics, researchers, leaders of departments, institutes and clinical staff working as administrators, management consultants and last but not least with students.

The training will cover effective forms of quality communication with clients, argumentation persuasion techniques, conflict management as well as effective assertive communication and interaction with different groups of clients.